Amaze Every Customer Every Time
What do customers expect? What are the latest trends impacting the customer experience? What does it take to amaze every customer, every time? In this fast-paced, content-rich presentation Shep Hyken, customer service and customer experience expert, will bring you important information you need to create an experience that makes customers want to come back. In the digital era, we must strike the balance between digital and human customer service.
With all of the money and effort companies are spending on technology to enhance the customer experience through personalization, chatbots, AI, etc., it means nothing if when the customer finally talks to a human the experience falls short.
Shep will share some of the latest customer expectations and technology trends that drive an amazing customer experience.
About the speaker
Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and in the speaking profession.
Shep works with companies and organizations who want to build loyal relationships with their customers and employees.
In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees. Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbott Laboratories, American Express – and that’s just a few of the A’s!
Shep Hyken is a sought-after expert focusing on customer service, customer loyalty, internal service, customer relations and the customer experience. He is known for his high-energy presentations, which combine important information with entertainment to create exciting programs for his audiences.