Agenda | Digital Advice Live! 2018

THE LEADING CONFERENCE ABOUT DIGITAL ADVICE

Agenda

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  • Day 1


  • 11:30 - 12:00
    As customer experience becomes a more important Telco strategy, service providers need to step up their game and improve B2B customer experiences to the same degree as B2C. Hear how Telecom Serbia creates a superior B2B customer experience with Digital Advice to drive sales.
    B2B
    Customer Experience
    Strategy
    Telecoms

  • 12:05 - 12:35
    Find out what makes decisions so complicated, why consumers get stuck, and how Microsoft has accepted the challenge of simplifying choice - to position themselves and their retail partners as trusted advisors.
    Brands
    Customer Experience
    Digital Transformation
    Retail
    Strategy

  • 15:20 - 15:50
    How Trek Bicycle uses insights around consumer behavior to create excellent brand experiences for different customers
    Brands
    Customer Experience
    Data & Analytics
    Practical Tips

  • 16:15 - 16:45
    Brands
    Customer Experience
    Digital Transformation
    Practical Tips
    Retail
    Strategy

  • 16:50 - 17:20
    B2B
    Practical Tips
    Retail