As customer experience becomes a more important Telco strategy, service providers need to step up their game and improve B2B customer experiences to the same degree as B2C. Hear how Telecom Serbia creates a superior B2B customer experience with Digital Advice to drive sales.
The Psychology of Choice - What Online Dating and Retail Have in Common
By Michael Gardea Senior Partner & Channel Marketing Manager, Microsoft
12:05 - 12:35
Find out what makes decisions so complicated, why consumers get stuck, and how Microsoft has accepted the challenge of simplifying choice - to position themselves and their retail partners as trusted advisors.
Omnichannel Digital Advice Journey - A Day in the Life of...
Keynote II: Amaze Every Customer Every Time
By Shep Hyken Speaker, Author & Chief Amazement Officer
14:15 - 15:15
Shep hyken will share some of the latest customer expectations and technology trends that drive an amazing customer experience.
Trends & Innovation
Using Intelligent Technologies to Improve the Human Experience